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I have a full screen warning that says MS has detected an error and that my Active Destop has been turned off. This is first I've known of this, so spent some time googling to see what the thing was all about.

I was asked if I'd gone offline without turning of my browser (my words). I never turn off my browser; just do the "safely turn off pc thing". Then I got to thinking , we just had someone from Charter.com to check our VOD and since I get my internet from them; he wanted to check that connection. Well whatever he was trying to check was down but he switched to the IE browser to do it.

So now I'm wondering which browser are they talking about? Firefox or IE7? I read you can turn of your IE browser using Jscript; not going there. Haven't found anything about turning of the firefox browser. Don't know why we should have to turn of a browser if we have a default one chosen.

I think with Active Desktop you can actually use HTML and write messages on your destop; not sure, I'm in the dark.

Most things I read took me to the control panel, then to display. I didn't want to change anything as I like the way I have it now.

Does anyone know how I can get rid of this "alert". No tabs to click on to close it or and "x" at the corner.

I think I need to use IE browser to have Active Destop; maybe. Any info would be helpful; but don't want to change any coding anywhere. I just don't understand this whole thing.

mike

BTW What is a Trackback?

I suspect Charter is the

I suspect Charter is the cause of your problems.

If you have a router between you and the internet, you can configure the router to connect to the internet. Not only does that relieve your computer of the chore of managing the connection, but you don't have to run the software from the cable company or phone company. It's probably a bug in the Charter software that's causing your problems.

The "active desktop" message means that there is a problem with the core Windows software. If it isn't caused by the broadband provider's software, it can be caused by file corruption, or by spyware or a virus. It can also be caused by a bug in IE; if you recall, Lioness recently posted of a problem using OPML and IE7.

If uninstalling the Charter software doesn't solve your problems, it's probably one of the other things. In that case, I'd suggest running Spybot S&D, and deleting all the spyware. Reboot and run SpyAware, which will find *different* spyware, and delete everything it reports, too. Reboot and run a full-system scan with your antivirus program, and delete everything it reports. Reboot and run a scandisk. Then do all of that all over again. That's because a problem with one of those can mask a problem with another one of those. If you're using Avast, you might want to switch to AVG before running the second virus scan; if you're using AVG, you might want to switch to Avast. They're both good, and they're both free to residential users, but sometimes, one will find a virus that the other has missed, and vice-versa.

When you power down in the prescribed manner, Windows automatically closes anyone else's browser. You can't completely shut down IE; it shares a lot of its code with the code used to display your desktop, directories, etc. You do NOT have to visit sites with IE in order to use ActiveDesktop. It works perfectly fine if you do your surfing with Opera, Firefox, Sea Monkey, etc..

I feel a little ill at ease telling you that Charter has incompetent techs, because I just got a phone call from a customer, who insists that Domania is running extremely slow on her WebTV, and the other 82 billion sites on the internet are fast. As I look at the monitors, I see that the short average is a 0.34 load factor, medium average is 0.38 and long average is 0.32. When the numbers hit 1.0, that means that there's "1.0 serverpower" of requests being made, and things start "stacking up", but when it's below 1.0, the server handles the request immediately. When things are below 0.85 or so, the server should be flying.

Except I believe this customer when she says she is experiencing a lot of trouble.

Maybe this is part of the Internet problems I recently wrote about. Maybe there's a bad router somewhere between MSNTV and Domania. The net is still showing about 16% packet loss for North America, according to Internet Traffic Report. Or maybe she's crazy or I am. My bet would be that it's me.

Mike, a trackback URL is a linkback. If you see a topic discussed elsewhere, and wish to discuss it here, it's a courtesy to ping the other site, so that they can (if they wish) let users at the other site know about the discussion here. When you start a new topic, there's a box for you to enter trackback URLs in, and there's a trackback URL posted on our site, for them to ping us.

You can also post technorati links, which help people find our discussions. There's a link generator at http://paulding.net/bin/techni.cgi that you can use. Specify "visible links" and it'll help others here find related discussions. Whether invisible or invisible, it'll help others find our discussions.


Your worst humiliation
is only someone else's momentary entertainment

Thanks for all the info

Thanks Paul for all the info; I'm going to read your post again. Not sure about messing with the router though. I can really make a mess of things and I don't mind doing that if I know how to fix what I've messed up.

I'll have to get SpyAware. The guy from Charter was here last Wed., yesterday I ran Webroot Spysweeper w/ Antivirus, Spybot Search and Destroy, Avast. Also did disc cleanup, defragged; I know these two don't get rid of viruses though.

The alert went away but I see a yellow sheild in the task bar, it shows when I'm getting downloads from MS, but when I try to click on it, it goes away.

Everything has been slow for me lately, things almost load, but takes awhile.

Thanks again Paul, I'll be working into the night probably. I'll wait 'til it's quiet.

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